The false trade descriptions cases generally involve misleading price indication*, confusing price units, and false representation on product's ingredients or functions.
Sell with Integrity Buy with Confidence
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In the purchase of ginseng/dried seafood products, consumers are advised to: |  |
- Patronize reputable shops/merchants;
- Check clearly the price of the goods before purchasing in particular how price is derived from the unit of quantity;
- Have an eye on to the marked price set by reference to the unit of quantity on the price placard of merchandise;
- Pay attention to the difference in units of measurements between Mainland China and Hong Kong Special Administrative Region (HKSAR) is as follows :
Mainland China HKSAR 1 kg = 2 catties 1.65 catties 1 catty = 12.10 taels 16 taels 1 catty = 10 taels 13.23 taels 
- Sliced or grind the goods only if necessary and make it clear to the shopkeeper before the transaction;
- Check and confirm the charged amount shown on the invoice before payment;
- When using credit card for payment
- pay attention to the payment amount shown on the transaction slips of credit card;
- do not sign on blank transaction slips without an payment amount;
- Check carefully the invoice details and properly keep all copies of it and the goods purchased.
*Misleading Price Indication and Significant Case
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In the purchase of Gold/Platinum, Natural Fei Cui or Diamond products, consumers are advised to: |  |
- Patronize reputable shops/merchants;
- Check whether the invoice or receipt contains the information of the goods, including:
- the full name and address of the retailer;
- the price of the article;
- the date of supply;
- a description of the article, e.g. The fineness of gold/platinum; natural fei cui; total weight of the diamond in carats;
- Check the invoice details and properly keep all copies of the invoice and the goods purchased.
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In the purchase of regulated electronic products, namely digital audio player, digital camcorder, digital camera, mobile phone and portable multimedia player, consumers are advised to: |  |
- Patronize reputable shops/merchants;
- Check whether the prices of the products include any "basic accessories";
- Check whether the invoice or receipt contains:
- the full name and address of the retailer;
- the price; date of supply; brand name and model number (if any);
- details of after-sale service of the product;
- the features and specifications of the product;
- Check the invoice details and properly keep all copies of the invoice and the goods purchased.
If you have encountered any activities which are suspected to be in contravention of the Trade Descriptions Ordinance, please call Customs Hotline (24 hours): 2545 6182.