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1 For complaints

    (i)  Relating to unfair trade practices
    (ii) Relating to false trade descriptions on goods or services

In order to let the enforcement agency effectively make a fair and reasonable assessment on whether any follow-up action needs to be taken, complainants are invited to fill in the specified complaint form and send by

Post: Hong Kong General Post Box 1166

Fax: (852) 2543 4942

Email: customsenquiry@customs.gov.hk

If you need assistance, please call Information Hotline (24-hour) (852) 2545 6182.

2 For general enquiries

Please call the 24-hour "General Enquiry Hotline" at (852) 2815 7711.

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