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Complaints
Public complaints can be made on the spot to the officer-in-charge of the Customs office. A complainant can also contact our Complaints Investigation Group to arrange for an interview.
He/ she can also lodge his/ her complaint by:-
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Mail
Customs and Excise Department
Complaints Investigation Group
Departmental Complaints Officer
3/F, Customs Headquarters Building
222 Java Road, North Point
Hong Kong
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Phone
| Complaints Hotline : |
(852) 8100 3553 (office hours); or |
| Duty Controller : |
(852) 3759 2288 (outside office hours) |
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Fax
(852) 2854 3962;
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E-mail
customsenquiry@customs.gov.hk
Complaint System
Suggestions
If you wish to give comments or suggestion, please contact us by: -
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Mail
Customs and Excise Department
Office of Departmental Administration
30/F, Customs Headquarters Building
222 Java Road, North Point
Hong Kong
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Phone
Enquiry Hotline (24-hr) : (852) 2815 7711
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Fax
(852) 2542 3334
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E-mail
customsenquiry@customs.gov.hk
Complaints and Suggestions
