Home > Hotline and Enquiries > Other Telephone Numbers

 

Officers at the telephone numbers listed below will be pleased to provide information on the services provided by the department :

 

   
  Telephone Faxline  
 
  General Enquiries
 
* 24-hour Enquiry Hotline Service
* Complaint
2815 7711
8100 3553		 2542 3334
2854 3962
 
  Report of Crime Hotline (24 hour)
 
* Narcotics
* Copyright Infringement/Counterfeits
* Smuggling and Other Customs Offences
* Textiles Fraud Complaints
* Unsafe Consumer Goods Complaints
* Unsafe Toys and Children's Products Complaints
* Short Weights & Measures Complaints
* Overstating the Fineness of Gold & Platinum Complaints
2545 6182 2543 4942
 
  Intellectual Properties Rights
 
* Import and export of optical discs mastering and replication equipment
* Manufacture of optical discs
2851 1625 2716 3261
 
  Import and Export Declaration and Assessment
 
* Enquiry on Completing and Lodging Import/Export Declaration
* Import/Export Declaration Verification and Assessment
2707 7748 2305 9729
 
  Import and Export of Dutiable Commodities
 
* Dutiable Commodities Licences
* Dutiable Commodities Permits
* Liquor (Duty-paid and Export Permits) and Methyl Alcohol
* Liquor (Removal Permit)
* Tobacco (Duty-paid permit)
* Tobacco and Hydrocarbon Oil
2852 3260
2852 3049
2852 4846

2852 4842
2852 3588
2852 3035		 2541 9827
2541 9827
 
  Import and Export of Controlled Chemicals
 
* Controlled Chemicals Licences and Permits
2541 4383 2541 1016
 
  Carriage of Prescribed Articles
 
* Carriage licence for prescribed articles
2852 3032 2541 9827
 
  Excise Compliance and Audit
 
* Hotline (24 hours)
* Matters on Open Bond System
2424 4496
2367 5085
2314 3053		 2429 4167
2481 3011
 
 
  Appointment for Examination of Detained Containerized Cargo
 
* Kwai Chung Container Terminal Office

* River Trade Terminal Office
3152 0144
3152 0155
2180 4643-4		 2944 9839

2180 8967
 
  Motor Vehicles Valuation
 
* Motor Vehicle First Registration Tax Assessment
2231 4391 2598 4975
 
  Trade Controls
 
* Factory Inspection
* Overseas Trade Complaints
2398 5218
2707 7832		 2398 1842
2789 8258
 
  Cross-Boundary Control Points
 
* China Ferry Terminal
(0600 ¡V 2400 hrs)
* HK-Island Macau Ferry Terminal
(24 hour)
* Hong Kong International Airport
(24 hour)
* Hung Hom Through Train Station
(0615-2345 hrs)
* Lo Wu Control Point
(0630-2400 hrs)
* Lok Ma Chau Control Point
(24 hours)
* Lok Ma Chau Spur Line Control Point
(0630-2230 hrs)
* Man Kam To Control Point
(0700-2200 hrs)
* Sha Tau Kok Control Point
(0700-2000 hrs)
* Shenzhen Bay Control Point
(0630-2400 hrs)
* Tuen Mun ¡V Macau Ferry Terminal
(1445 ¡V 1515 hrs)
* Advanced Land Cargo Clearance
(Mon ¡V Fri : 0645 ¡V 2230 hrs and Sat : 0730 ¡V 1615 hrs)
2738 2925

2547 4974

2182 1084

2954 0219

2679 1170

2482 8758

2486 0222

2679 2000

2674 4384

3527 0069

2440 5703

2482 8813


 2736 6114

2858 2287

2261 2901

2954 0172

2668 3110

2482 2552

3404 6066

2679 5828

2674 9345

3527 0829

2404 1571

2482 5144
 
  EDI Services for Import and Export Declaration
 
* Brio Electronic Commerce Limited
Website: http://www.brio.com.hk
2111 1288 2111 1289
 
* Tradelink Electronic Commerce Limited
Website: http://www.tradelink.com.hk
2599 1700 2506 0188
 
* Global e-Trading Services Ltd.
Website: www.ge-ts.com.hk
8201 0082 2503 8400
   
  Note : Information pertaining to any Customs fraud, smuggling and drug trafficking activity can also be reported in a postage prepaid report form obtainable at all District Offices and Customs Offices. The report form could be posted to G.P.O. Box No. 1166. All such information will be treated in strict confidence. Rewards may be offered for information leading to seizures and arrests.







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2005 | Important notices | Privacy policy Last revision date: 23 March 2009