Complaints can be made on the spot to the officers-in-charge of the Customs offices. A complainant can also contact our Complaints Investigation Group to arrange for an interview.

He / She can also lodge his / her complaint by:

Mail

Customs and Excise Department
Complaints Investigation Group
Departmental Complaints Officer
3/F, Customs Headquarters Building
222 Java Road, North Point
Hong Kong

Phone

Complaints Hotline :
(852) 8100 3553 (office hours); or

Duty Controller :
(852) 3759 2288 (outside office hours);

Fax

(852) 2854 3962

E-mail

customsenquiry@customs.gov.hk

In lodging a complaint, you will be requested to:

• provide your personal information and consent to our collection of your personal data or other relevant and necessary information kept by other parties or organizations; and
• acknowledge the contents of the complaint by signing on a complaint form.

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