A complainant should:

• be honest, transparent and courteous in all their dealings with the complaints handling staff of the Department;
• provide all the necessary and accurate details for investigation and resolution of the complaint;
• understand that some complaints need a thorough investigation which can take time. There may be cases where the response cannot be as quick as the Government and complainant would like;
• appreciate that the Department has to make decisions to safeguard public resources. It will not always be able to pursue an issue to the extent that a complainant would ideally like;
• not offer complaints handling staff any inducement to give his / her complaint special consideration. This may constitute an offence of bribery; and
• not direct how his / her complaint be handled, and / or by whom.

Points to Note