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If members of the public have any complaints/comments on the services provided by this Department, he/she can make it on the spot to the officer-in-charge of the Customs office. He/ she can also contact our Complaints Investigation Group to arrange for an interview.

He / She can also lodge his / her complaint by:


Customs and Excise Department
Complaints Investigation Group
Departmental Complaints Officer
3/F, Customs Headquarters Building
222 Java Road, North Point
Hong Kong


Customs Service Complaints Hotline :   (852) 8100 3553 (office hours); or
Duty Controller :   (852) 3759 2288 (outside office hours);


(852) 2854 3962


In lodging a complaint, you will be requested to: