Hong Kong Customs enhances consumer protection for tourists during National Day Golden Week period (with photos)

29 Sep 2017

The Customs and Excise Department (C&ED) launched an operation codenamed "Aegis" today (September 29) to enhance consumer protection for tourists during the National Day Golden Week period.

The Deputy Head of the Trade Descriptions Investigation Bureau, Mr Wong Hing-man, and the Divisional Commander of Unfair Trade Practice Investigation, Ms Sun Wai-yee, said that during the operation, the C&ED would step up patrols at shopping spots for tour groups, ginseng and dried seafood shops and medicine shops in tourist shopping areas such as Yau Ma Tei, Tsim Sha Tsui, Mong Kok, Wan Chai and Causeway Bay. The C&ED will also remind retail shops and workers of the tourist industry to abide by the Trade Descriptions Ordinance (TDO).

According to the TDO, any trader who adopts unfair trade practices, including making false trade descriptions in relation to goods, misleading omission, aggressive commercial practices and bait-and-switch, commits an offence. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years.

Customs also reminds shoppers that they should have a full understanding of the product specifications before purchase. They should do price comparisons and patronise shops with a good reputation. They are also reminded to check carefully the price and unit of measurement before making payment and retain the receipt after purchase.

Members of the public may report any suspected violations of the TDO to the Customs 24-hour hotline 2545 6182.

Ends/Friday, September 29, 2017

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