Hong Kong Customs combats unfair trade practices at laundry shop

3 Oct 2017

Hong Kong Customs today (October 3) arrested a female director of a laundry shop suspected to have wrongly accepted payment, in contravention of the Trade Descriptions Ordinance (TDO).

Customs earlier received information alleging that a laundry shop in Tseung Kwan O had failed to provide relevant services after receiving pre-payments from consumers.

After investigation, Customs officers today arrested a 40-year-old woman. Investigation is ongoing and the arrested woman has been released on bail pending further investigation.

Customs reminds traders to comply with the requirements of the TDO and consumers to procure services at reputable shops.

Under the TDO, any trader commits an offence if at the time of acceptance of payment, the trader intends not to supply the product or intends to supply a materially different product, or there are no reasonable grounds for believing that the trader will be able to supply the product within a specified or reasonable period. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years. The management staff will also be liable if the offence is committed with their consent or connivance or is attributed to their neglect.

Members of the public may report any suspected violations of the TDO to the Customs 24-hour hotline 2545 6182.

Ends/Tuesday, October 3, 2017

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