Hong Kong Customs combats unfair trade practices at fitness centre

24 Apr 2018

Hong Kong Customs today (April 24) arrested two male staff members and two male directors of a fitness centre suspected of engaging in aggressive commercial practices in the course of selling fitness service, in contravention of the Trade Descriptions Ordinance (TDO).

Customs earlier received information alleging that staff members of a fitness centre in Yau Ma Tei imposed undue influence in selling fitness services to two customers who were forced to procure fitness club membership valued at $3,000 and $18,000 respectively.

After investigation, Customs officers today arrested four men, aged between 20 and 64.

Investigation is ongoing.

Customs reminds traders to comply with the requirements of the TDO and consumers to procure services at reputable shops. Before making the purchase decision, consumers should not easily provide their identity cards or credit cards to a salesperson. Consumers should firmly refuse signing any sales documents if they have no intention to purchase.

Under the TDO, any trader commits an offence of engaging in aggressive commercial practices if harassment, coercion or undue influence is used to impair consumer's freedom of choice or conduct, causing the consumer to make a transactional decision. The maximum penalty upon conviction is a fine of $500,000 and imprisonment for five years. The management staff will also be liable if the offence is committed with their consent or connivance or is attributed to their neglect.

Members of the public may report any suspected violations of the TDO to the Customs 24-hour hotline 2545 6182, or crime-reporting email account (crimereport@customs.gov.hk).

Ends/Tuesday, April 24, 2018

Previous Page