The Trade Single Window (TSW) will replace the Road Cargo System (ROCARS) on 1 May, for the submission of advance cargo information (road) by the trade. ROCARS users are not required to re-register and only need to log in with their existing accounts and passwords to the TSW system.
To tie in with the system migration, ROCARS will cease operation from midnight on 1 May, and the relevant cutover work is expected to be completed in the early morning of the same day. During the system cutover period, cargo clearance services at land boundary control points in operation will remain normal. If traders require to conduct cross-boundary transportation during the system cutover period on 1 May, they should plan ahead to submit advance cargo information (road) and complete the relevant bundling arrangements well in advance.
For any enquiries, please contact the Office of Trade Single Window Operation of the Customs and Excise Department at 2117 3348 (24-hour service) or by email to enquiry@tradesinglewindow.hk.