Executive Officer (General) 1 is designated as the Access to Information Officer of the Customs and Excise Department. He / She is responsible for ensuring that requests for information under the Code are properly dealt with in accordance with the specified procedures.

Requests for information can be made by letter or completing the application form. Requests for information held by the Department could be made by the following channels:

• Mail
  Customs and Excise Department
  Office of Departmental Administration
  Executive Officer (General) 1
  30/F, Customs Headquarters Building
  222 Java Road, North Point
  Hong Kong 
• Phone
  (852) 3759 3881 
• Email
  customsenquiry@customs.gov.hk 
• Fax
  (852) 3108 3586