The Customs and Excise Department (C&ED) is responsible for protecting the Hong Kong Special Administrative Region to prevent and detect smuggling activities and to implement control measures on prohibited items, including conducting search on passengers and their baggage at entry / exit points. The Department plans to introduce the video analytics system, Hong Kong Customs WiseShield ("WiseShield"), at entry / exit points to enhance passenger clearance process.

Purposes of introduction of "WiseShield"

1. Safeguarding National Security;
2. Enhancing law enforcement efficiency to prevent or detect crimes: Strengthen intelligence analysis and risk management capabilities for passenger clearance through technological assistance; and
3. Enhancing boundary-crossing experience for passengers: Optimize the clearance process to provide a smoother boundary-crossing experience for passengers.

Installation locations of "WiseShield"

C&ED introduced "WiseShield" in the fourth quarter of 2025 and has been progressively piloting the system across various control points.

Privacy Protection

"WiseShield" will collect only image of public places.

C&ED has commissioned an independent consultancy to conduct the Privacy Impact Assessment for "WiseShield". The Department shall ensure the implementation of the system is in strict compliance with the Personal Data (Privacy) Ordinance and relevant laws of Hong Kong, to uphold the public's right to privacy.

The Department has displayed conspicuous notices in close proximity to "WiseShield", explicitly informing the public that "WiseShield" are in operation.

The following notice would be placed in the vicinity of the system coverage area.

Supervisory Measures

C&ED shall adopt a set of comprehensive and robust internal guideline to ensure a rigorous monitoring standard for the supervision of "WiseShield".

Information Security

On information security, C&ED has commissioned an independent consultancy to conduct the Security Risk Assessments and Audits for the system, with a view to ensuring the security of the infrastructure, hardware and software components and data transmission solutions supporting the system.

Personal Information Collection Statement

C&ED has introduced "WiseShield" to

• Safeguard National Security;
• Enhance law enforcement efficiency to prevent or detect crimes; and
• Enhance boundary-crossing experience for passengers.

"WiseShield" captures CCTV images in public areas. Relevant personal data may be disclosed to other Government departments and agencies for the stated purposes. For more information, please visit the following website.