Is the weighing tray empty before weighing?<br />
Is the weight precise?<br />
Is the price clearly displayed?<br />
Is the scale reading clear?<br />

**How to avoid short-weight malpractice?**<br />
• Check whether the weighing equipment's reading is set at "0" before weighing<br />
• Prior to weighing, make sure the weighing tray is empty <br />
• Pay attention to the act and process of weighing by the traders<br />
• Traders should move weighing scale reading side towards consumer<br />
• Make sure you have received all the weighed items before leaving<br />
• Request and keep the transaction receipts for easy follow-ups<br />
• Use public scales to check the weight of goods purchased<br />
• Ask the traders to clarify immediately in case of any enquiries<br />
• Call Customs hotline to lodge complaint if encountering suspected shortweight activities

![街市度量衡攻略](/uploads/CE_16_R4_4861c17e9a.png)


個磅秤量前係咪吉嘅？<br />
係咪「足秤」？<br />
價格有無標示清楚？<br />
睇唔睇得清楚讀數？<br />

**避免「呃秤」有咩要注意？**<br />
• 注意量重器具在秤量前的讀數是否已清零<br />
• 注意秤量前秤盤是否已清空<br />
• 留意商販秤量時的動作及過程<br />
• 商販須把量重器具的讀數面向顧客<br />
• 離開前緊記確保已全數獲取已秤量的物品<br />
• 索取及保留交易單據方便日後跟進<br />
• 利用公磅複核所購物品重量<br />
• 如有任何疑問應即時向店方查問清楚<br />
• 遇到懷疑呃秤可致電海關熱線投訴<br />

![街市度量衡攻略](/uploads/CE_16_R4_4861c17e9a.png)


CE-16(1).jpg

No livelihood issue is too trivial.  Make sure you don't miss it !   Tips on Weights and Measures when shopping in markets:

民生無小事，你一定要知！街市度量衡攻略

Hong Kong Customs reminds consumers to stay vigilant when booking hotels, air tickets, attractions' tickets, tour packages, or network services to avoid falling into consumer pitfalls.

**Tips for consumers:**<br />
• Patronise reputable shops and refer to reviews from other consumers.<br />
• Carefully read the service details, such as the validity period of tickets, attractions' opening hours, and the specific itinerary of tour packages.<br />
• Choose services that suit your needs, such as comparing the prices and coverage of Wi-Fi eggs, travel data cards, or roaming services.<br />
• Thoroughly review the contract terms, including cancellation, itinerary changes and refund policies.<br />
• Keep all booking confirmation receipts and payment records as evidence in case of future inquiries or disputes.<br />

<table class="promote" id="mytbl-en" style="text-align:center;"> <thead> <tr class="tTitle"> <th colspan="3">Complaints against travel related industries for suspected violation of Trade Descriptions Ordinance (From 1/1/2024 to 28/2/2025)</th> </tr> <tr class="s1"> <th rowspan="2">Nature of Complaints</th> <th colspan="2">Related Industries</th> </tr> <tr> <th>Travel (e.g. Hotel Accommodation, Air Tickets)</th> <th>WI-FI Device Rental Service</th> </tr> </thead> <tbody> <tr> <td style="background-color: #cecece;">False Trade Description</td> <td>348</td> <td>149</td> </tr> <tr> <td style="background-color: #cecece;">Misleading Omissions</td> <td>23</td> <td>0</td> </tr> <tr> <td style="background-color: #cecece;">Wrongly Accepting Payment</td> <td>15</td> <td>0</td> </tr> <tr> <td style="background-color: #cecece;">Total</td> <td>386</td> <td>149</td> </tr> </tbody> </table>

![節日外出旅遊消費小錦囊](/uploads/CE_17_R1_a0701592d1.png)


香港海關提醒消費者，在預訂酒店、機票、景點門票、旅行團或網絡服務時，應謹慎選擇，避免墮入消費陷阱。

**消費小錦囊：**<br />
• 光顧信譽良好的商戶，並參考其他用家評價<br />
• 仔細閱讀服務詳情，例如門票的有效日期、景點開放時間、旅行團的具體行程安排<br />
• 比較Wi-Fi蛋、外遊數據卡或漫遊服務的價格與覆蓋範圍，根據自身需要選擇合適的服務<br />
• 仔細閱讀合約條款，包括取消、更改行程及退款政策<br />
• 保留所有預訂確認收據及付款記錄，以便日後查詢或爭議時作為憑證<br />


<table class="promote" id="mytbl-cn" style="text-align:center;">
  <thead>
    <tr class="tTitle">
      <th colspan="3">旅游消費相關行業涉嫌違反《商品説明條例》的舉報（由1/1/2024至28/2/2025）</th>
    </tr>
    <tr class="s1">
      <th rowspan="2">投訴性質</th>
      <th colspan="2">相關行業</th>
    </tr>
    <tr>
      <th>旅游服務（如：酒店住宿、航班機票）</th>
      <th>WI-FI器材租賃服務</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td style="background-color: #cecece;">虛假商品説明</td>
      <td>348</td>
      <td>149</td>
    </tr>
    <tr>
      <td style="background-color: #cecece;">誤導性遺漏</td>
      <td>23</td>
      <td>0</td>
    </tr>
    <tr>
      <td style="background-color: #cecece;">不當地接受付款</td>
      <td>15</td>
      <td>0</td>
    </tr>
    <tr>
      <td style="background-color: #cecece;">總數</td>
      <td>386</td>
      <td>149</td>
    </tr>
  </tbody>
</table>

![節日外出旅遊消費小錦囊](/uploads/CE_17_R1_a0701592d1.png)

CE-17.png

Smart Spending Tips for Travelling during Holidays

節日外出旅遊消費小錦囊

The Unfair Trade Practice Investigation Group of Hong Kong Customs, in collaboration with the Hong Kong Police and the Wong Tai Sin District Council Members, conducted a publicity event on 3 January. The event aimed to raise awareness among the elderly in the district about their consumer rights and prevent them from falling into consumer pitfalls.  Traders were reminded of the requirements of the Trade Descriptions Ordinance.

![CE-18(1).jpg](/uploads/CE_18_1_2a151a8165.jpg)
■ Customs officers distribute pamphlets to remind the elderly to be more aware of their consumer rights.


香港海關不良營商手法調查課於一月三日聯同香港警察及黃大仙區議員進行宣傳活動，以提高區內長者對消費者權益的意識，以免誤墮消費陷阱。活動同時向商店進行合規推廣，並提醒商戶須遵守《商品說明條例》的規定。

![CE-18(1).jpg](/uploads/CE_18_1_2a151a8165.jpg)
■海關人員向區內長者派發宣傳單張，藉此提高他們的消費者權益意識。

![C-18(2).jpg](/uploads/C_18_2_671eb81971.jpg)
■不良營商手法調查課人員、警方及黃大仙區議員進行聯合宣傳活動。

CE-18(1).jpg

Joint Elderly Consumer Awareness Campaign in Wong Tai Sin with Hong Kong Police

聯同香港警察向黃大仙長者宣傳精明消費訊息

A large-scale operation codenamed  “Wintery Shield" was mounted by the officers of the Intellectual Property Investigation Bureau two weeks prior to the Chinese New Year to combat infringing activities. Officers conducted high-profile patrol at 15 Lunar New Year Fairs and tourist spots in various districts to take stringent enforcement actions against infringing activities to protect consumer interests.  In October and November last year, Customs officers distributed pamphlets to the successful bidders of the fair stalls to remind them to be vigilant about the authenticity of goods to avoid  violating the law.

Customs spares no effort in the protection of intellectual property rights (IPRs) and is committed to providing stakeholders with a level playing field for business with a view to enhancing Hong Kong's overall competitiveness.

![E-19.jpg](/uploads/E_19_0b0bc155fb.jpg)
■Officers distribute pamphlets to stall operators at the fair auction to remind them not to sell infringing goods.


版權及商標調查科人員在農曆新年前兩星期展開代號「寒盾」的大型行動，在全港十五個年宵市場及各個旅遊旺區進行高調巡查，嚴厲打擊銷售侵權物品的活動，保障消費者權益。於去年十月至十一月，海關人員已向成功投得年宵市場攤檔的檔主派發傳單，提醒他們要小心查證貨品真偽及來源，以免觸犯法例。

海關一向不遺餘力保護知識產權，致力為各持分者締造公平互利的營商環境，提升香港的整體競爭力。

![C-19.jpg](/uploads/C_19_27e9f64239.jpg)
■人員於維多利亞公園年宵市場向檔主派發傳單，呼籲他們尊重知識產權。


旅游消費相關行業涉嫌違反《商品説明條例》的舉報（由1/1/2024至28/2/2025）
投訴性質	相關行業
投訴性質	旅游服務（如：酒店住宿、航班機票）	WI-FI器材租賃服務
虛假商品説明	348	149
誤導性遺漏	23	0
不當地接受付款	15	0
總數	386	149

節日外出旅遊消費小錦囊

民生無小事，你一定要知！街市度量衡攻略

聯同香港警察向黃大仙長者宣傳精明消費訊息

民生無小事，你一定要知！街市度量衡攻略

聯同香港警察向黃大仙長者宣傳精明消費訊息

「寒盾」行動 — 全港性打擊侵權活動