Hong Kong Customs reminds consumers to stay vigilant when booking hotels, air tickets, attractions' tickets, tour packages, or network services to avoid falling into consumer pitfalls.
Tips for consumers:
• Patronise reputable shops and refer to reviews from other consumers.
• Carefully read the service details, such as the validity period of tickets, attractions' opening hours, and the specific itinerary of tour packages.
• Choose services that suit your needs, such as comparing the prices and coverage of Wi-Fi eggs, travel data cards, or roaming services.
• Thoroughly review the contract terms, including cancellation, itinerary changes and refund policies.
• Keep all booking confirmation receipts and payment records as evidence in case of future inquiries or disputes.
| Complaints against travel related industries for suspected violation of Trade Descriptions Ordinance (From 1/1/2024 to 28/2/2025) | ||
|---|---|---|
| Nature of Complaints | Related Industries | |
| Travel (e.g. Hotel Accommodation, Air Tickets) | WI-FI Device Rental Service | |
| False Trade Description | 348 | 149 |
| Misleading Omissions | 23 | 0 |
| Wrongly Accepting Payment | 15 | 0 |
| Total | 386 | 149 |
