The first batch of Trade Single Window (TSW) Phase 3 services was launched on 1 May, replacing the long-standing ROCARS for the submission of advance road cargo information by the trade.
To facilitate the seamless transition of the trade to the new services, Hong Kong Customs has stepped up support measures, including deploying additional staff at land boundary control points to provide on-site assistance to cross-boundary truck drivers, and enhancing hotline services.
The second and third batches of Phase 3 services will be launched from mid-2027. Hong Kong Customs will continue to maintain close liaison with the trade to proactively promote the TSW services.
■ Customs officers provide on-site assistance to cross-boundary drivers at land boundary control points, ensuring a smooth transition of the system.
