Hong Kong Customs reminds consumers to stay vigilant when placing pre-orders or making advance payments online to avoid falling into consumer pitfalls.
Before making a prepayment:
• Whenever possible, choose to pay upon delivery or pay a deposit in advance.
• Carefully assess personal needs and financial status before making prepayment.
• Patronise reputable shops and refer to reviews from other consumers.
• Check the launch date and stock of unreleased products, and follow relevant announcements made by the brand.
• Read the terms and conditions carefully, including delivery schedules and refund policies, and promptly contact the merchant if any details are unclear.
After purchasing a product:
• Retain all transaction records, such as correspondence, payment receipts and related documents as evidence in case of disputes.
