Hong Kong Customs has zero tolerance for short-weight malpractice. When consumer purchases products supplied by weight, please be reminded of the following tips:
•Check before transaction: Make sure the scale is reset to "0", the tray is empty, and the price indication is clear.
•Watch the weighing process: Keep a close eye on the weighing process, and clearly check the reading of product's weight.
•Know your rights: Make sure to take all weighed items with you before leaving, and keep the receipt.
•Verify the weight immediately: Verify the weight of purchased items on the public scale at the market. If you have questions about the charges, clarify with the trader immediately.
•Report proactively:Please call the Customs hotline at 182 8080 immediately to report suspected short-weighing cases.
■Customs officers inspect the public scale at the market
